Last Updated: July 19, 2025
As Gyftcard.in, operated by POSTMAC VENTURES PRIVATE LIMITED, primarily sells digital gift cards, our Return Policy focuses on addressing issues with defective or incorrect gift cards. This policy outlines the process for requesting replacements or refunds for digital products.
1. Nature of Digital Products
- Digital gift cards are non-physical products delivered via email. As such, traditional physical returns are not applicable.
- Issues with gift cards (e.g., invalid or incorrect cards) are handled through replacements or refunds, as outlined below.
2. Eligibility for Returns/Replacements
You may request a replacement or refund in the following cases:
- Defective Gift Card: The gift card is invalid or unusable at the retailer’s platform.
- Incorrect Gift Card: You received a gift card that does not match your order (e.g., wrong retailer or value).
- Requests must be submitted within 7 days of purchase.
3. Non-Returnable Cases
We do not accept returns or provide replacements/refunds for:
- Gift cards that have been used, redeemed, or partially redeemed.
- Purchases made due to a change of mind or incorrect selection of gift card type/value.
- Issues caused by the retailer’s platform after delivery (e.g., retailer-specific restrictions).
4. Return/Replacement Process
- Step 1: Contact us at connect@gyftcard.in with your order number, purchase date, and a description of the issue.
- Step 2: Our team will verify the issue (e.g., checking the gift card’s validity with the retailer).
- Step 3: If approved, we may issue a replacement gift card of equal value or process a refund as per our Refund Policy.
- Replacements or refunds will be processed within 7-10 business days after verification.
5. Contact Us
For return-related queries or assistance, please contact:
- POSTMAC VENTURES PRIVATE LIMITED
3rd Floor, Orchid Center, Golf Course Road, Sector-53, DLF QE, Gurgaon-122002, Haryana, India - Email: connect@gyftcard.in
- Phone: +91 9540350595
- CIN: U66190HR2025PTC129138
We are committed to resolving issues fairly and promptly, in line with the Consumer Protection Act, 2019.
