Last Updated: July 19, 2025
At Gyftcard.in, operated by POSTMAC VENTURES PRIVATE LIMITED, we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our website.
1. Eligibility for Refunds
Refunds are available in the following cases:
- Defective Gift Card: The gift card is invalid, unusable, or does not work as intended.
- Incorrect Gift Card: You received a gift card different from what you ordered.
- Non-Delivery: The digital gift card was not delivered to your registered email address due to an error on our part.
- Refund requests must be submitted within 7 days of purchase.
2. Non-Refundable Cases
Refunds will not be provided for:
- Gift cards that have been used, redeemed, or partially redeemed.
- Purchases made due to a change of mind or incorrect selection of gift card type/value.
- Non-delivery due to an incorrect email address provided by you.
- Issues arising from the retailer’s terms after the gift card is delivered.
3. Refund Request Process
- Step 1: Contact us at connect@gyftcard.in with your order number, purchase date, and a detailed description of the issue.
- Step 2: Our team will verify the issue (e.g., checking delivery logs or gift card validity).
- Step 3: If approved, the refund will be processed to your original payment method within 7-10 business days.
- Refunds include the purchase amount and any applicable taxes (GSTIN: 06AAPCP5039G1Z7).
4. Replacement Option
- In some cases, we may offer a replacement gift card of equal value instead of a refund, subject to your approval.
5. Contact Us
For refund-related queries or assistance, please contact:
- POSTMAC VENTURES PRIVATE LIMITED
3rd Floor, Orchid Center, Golf Course Road, Sector-53, DLF QE, Gurgaon-122002, Haryana, India - Email: connect@gyftcard.in
- Phone: +91 9540350595
- CIN: U66190HR2025PTC129138
We aim to resolve all refund requests promptly and fairly in accordance with the Consumer Protection Act, 2019.
